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Gold Swash

HAVE QUESTIONS?

FREQUENTLY ASKED QUESTIONS

Below are some frequently asked questions. We hope this helps. If you have any additional questions, please ask us in the form at the bottom of the page.

  • HOW DO WE PREPARE FOR YOUR ARRIVAL?
    It is customary to remove as much clutter as possible from floors, counters, and surfaces such as clothes, shoes, papers and toys. This allows us to focus on the job you hired us to do, CLEAN.
  • DO YOU BRING YOUR OWN SUPPLIES?
    Yes, we use our own supplies and equipment. However, we are also happy to use yours at your request.
  • WHAT ABOUT OUR PETS?
    We love meeting your fur babies! Let us know if there are any special instructions ahead of time.
  • HOW DO WE PAY?
    Recurring clients are asked to pay by the end of the day, 5PM. One-time clients are required to pay upon arrival.
  • IS IT CUSTOMARY TO TIP?
    Tipping is by no means required. However, many clients choose to do so and it is always appreciated.
  • HOW DO YOU ENTER OUR HOME?
    We have clients who provide a spare key, garage/door entry code or even leave the door unlocked for us. Whatever you decide will be taken seriously and kept private.
  • DO YOU COME AT THE SAME TIME EACH TIME?
    YES, if you have made arrangements to have your appointment on the same day and time we will honor that. We always give ourselves a one-hour window to arrive, some cleanings take longer than expected and may put us behind schedule. In this instance you will be notified and given an updated eta.
  • ARE MY VALUABLES SAFE?
    Yes, background checks are performed on all of our cleaners.
  • WHY DOES THE INITIAL CLEANING COST MORE?
    The first time cleaning a new clients home usually always requires deep cleaning. We usually spend 2 to 4 times longer to clean a first-time client’s home.
  • ARE YOU INSURED?
    YES, Certificate of Insurance available upon request.
  • WHAT HAPPENS IF SOMETHING GETS DAMAGED?
    We will repair, replace, or reimburse up to $100 per item. All fragile and highly breakable items must be secured or removed. Items excluded from liability are cash, items of sentimental value, art, and antiques. Accidents unfortunately occur, in the even that something is damaged in your home your cleaner will contact the office immediately and you will be contacted within 24 hours to discuss appropriate action.
  • WHAT IF I NEED TO RESCHEDULE OR CANCEL?
    Please understand that we need to be able to pay our cleaners for lost wages. We understand that things come up, we simply ask that you give us as much notice as possible. You can call email or text to reschedule or cancel your services.
  • WHAT TYPE OF TRAINING DO YOU OFFER YOUR CLEANERS?
    Our cleaners are continuously in training we provide all the resources available to be successful. There is always room for growth and correction in this line of work.
  • DO YOU HAVE GIFT CARDS/GIFT CERTIFICATES?
    Yes we do! Give us a call and we will customize a gift certificate for your special someone! (469) 748-4858
  • DO YOU MOVE FURNITURE?
    No we do not move furniture for liability reasons. We use the proper equipment to clean underneath and behind furniture as necessary.

HAVE ANY OTHER QUESTIONS?

Please ask us! We'd be happy to answer them.

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