Question 1

HOW DO WE PREPARE FOR YOUR ARRIVAL?

Accepted Answer

It is customary to remove as much clutter as possible from floors, counters, and surfaces such as clothes, shoes, papers and toys. This allows us to focus on the job you hired us to do, CLEAN.

Question 2

DO YOU BRING YOUR OWN SUPPLIES?

Accepted Answer

Yes, we use our own supplies and equipment. However, we are also happy to use yours at your request.

Question 3

WHAT ABOUT OUR PETS?

Accepted Answer

We love meeting your fur babies! Let us know if there are any special instructions ahead of time.

Question 4

HOW DO WE PAY?

Accepted Answer

Recurring clients are asked to pay by the end of the day, 5PM. One-time clients are required to pay upon arrival.

Question 5

IS IT CUSTOMARY TO TIP?

Accepted Answer

Tipping is by no means required. However, many clients choose to do so and it is always appreciated.

Question 6

HOW DO YOU ENTER OUR HOME?

Accepted Answer

We have clients who provide a spare key, garage/door entry code or even leave the door unlocked for us. Whatever you decide will be taken seriously and kept private.

Question 7

DO YOU COME AT THE SAME TIME EACH TIME?

Accepted Answer

YES, if you have made arrangements to have your appointment on the same day and time we will honor that. We always give ourselves a one-hour window to arrive, some cleanings take longer than expected and may put us behind schedule. In this instance you will be notified and given an updated eta.

Question 8

ARE MY VALUABLES SAFE?

Accepted Answer

Yes, background checks are performed on all of our cleaners.

Question 9

WHY DOES THE INITIAL CLEANING COST MORE?

Accepted Answer

The first time cleaning a new clients home usually always requires deep cleaning. We usually spend 2 to 4 times longer to clean a first-time client’s home.

Question 10

ARE YOU INSURED?

Accepted Answer

YES, Certificate of Insurance available upon request.

Question 11

WHAT HAPPENS IF SOMETHING GETS DAMAGED?

Accepted Answer

We will repair, replace, or reimburse up to $100 per item. All fragile and highly breakable items must be secured or removed. Items excluded from liability are cash, items of sentimental value, art, and antiques. Accidents unfortunately occur, in the even that something is damaged in your home your cleaner will contact the office immediately and you will be contacted within 24 hours to discuss appropriate action.

Question 12

WHAT IF I NEED TO RESCHEDULE OR CANCEL?

Accepted Answer

Please understand that we need to be able to pay our cleaners for lost wages. We understand that things come up, we simply ask that you give us as much notice as possible. You can call email or text to reschedule or cancel your services.

Question 13

WHAT TYPE OF TRAINING DO YOU OFFER YOUR CLEANERS?

Accepted Answer

Our cleaners are continuously in training we provide all the resources available to be successful. There is always room for growth and correction in this line of work.

Question 14

DO YOU HAVE GIFT CARDS/GIFT CERTIFICATES?

Accepted Answer

Yes we do! Give us a call and we will customize a gift certificate for your special someone! (469) 748-4858

Question 15

DO YOU MOVE FURNITURE?

Accepted Answer

No we do not move furniture for liability reasons. We use the proper equipment to clean underneath and behind furniture as necessary.

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